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Delivery Information

Customer support

Depending on the customer’s choice during checkout the products will be delivered either by courier service or Royal Mail first class post. Purchases made after 3 pm are not guaranteed to be dispatched the same day. Royal Mail deliveries usually take from 1-3 days and delivery times depend on them. Please select courier service during checkout if you need the part urgently and this will be a next day delivery.

For deliveries outside UK mainland please inquire before placing order.

Returns Policy

Customers need to contact Boiler Spares Ltd and get consent prior to returning any product.

Returns must be made within 7 days from delivery date.

Refunds for returns will be subject to 20% restocking fee at all times. This is to cover shipping and administration fees.

The parts must be returned in original condition and packaging any labels so that the return item is fit for resale.

We always try to help our customers but when a product is returned later than the allowed period or packaging being opened or being damaged, after examining condition of returned items, we may refuse to replace the part or fully refund for it.